Frequently Asked
Questions:
How many registered users does ooVoo
have?
There are currently more than 10 million registered
ooVoo users worldwide and we are adding more than 600,000 new users
every month. Today there are more than 2 million conversations per
month conducted on ooVoo – and steadily growing. Our user base is
global however more than half of our user base is US based.
Where is ooVoo seeing the most growth?
We are excited about our month over month growth. We
still see the most growth from consumer users, but have seen an
increase in business users, in fact, 42% of ooVoo’s customers say they
use ooVoo for work.
Who are ooVoo’s direct competitors?
ooVoo offers a simple, easy-to-use solution for small
to mid-sized business video conferencing needs. It’s an affordable
alternative to both high-end and expensive telepresence systems like
Cisco and HP as well as the mid to lower-cost competitive set such as
Skype, Go to Meeting, WebEx and Adobe Connect Pro and expensive
hardware solutions from Tandberg and Polycom.
How does ooVoo compare to other video
chat services?
ooVoo focuses on delivering a high-quality video and
audio experience that is very easy to implement for consumer and
business users. There minimal set-up needed and a customer can be up
and running on their own in minutes without the need for IT or Help
desk staff
What makes ooVoo unique?
ooVoo offers video chat anywhere, anytime:
downloadable software on a desktop or laptop; web-based
video calls; living room or conference room HD solution; mobile
video calling and broadcasting.
What are some key features?
ooVoo works on both PCs and MACs; enables
high-quality video and audio calls with up to twelve locations at the
same time – six on video and six on phone; high definition video for
standard PCs or televisions and desktop sharing. We have recently made
significant enhancements to our audio quality and echo cancellation
capabilities which enables a really rich, clear sound that you have to
hear to believe.
How is ooVoo different from Skype?
ooVoo has better video and audio quality and a
multi-point video solution in addition to many other consumer and
business features (call recording; video messaging; web video calling)
that make it a more robust communication solution.
What about mobile?
ooVoo recently announced their capabilities for video
chat on mobile devices. Initially this will accommodate one-to-one
video and audio calls, video broadcasting and text chat. We expect to
expand to multi-point video by the end of the year.
Why is ooVoo the smart choice for
business?
ooVoo offers an affordable alternative to expensive
telepresence systems and more features and flexibility than the mid to
lower-cost competitors. Business users aren’t tied to expensive
hardware or conference room set-ups – they can take ooVoo anywhere
they work.
How is ooVoo different from other
meeting services as Go-to-Meeting and WebEx?
ooVoo is more than a platform used to host meetings.
ooVoo is about creating meaningful “face-to-face” connections and
ongoing collaboration. The combination of instant messaging
functionality, video calls, phone calls, desktop sharing and file
sharing make ooVoo a unique one-stop solution for consumer and
business communication needs.
How is ooVoo different from video
solutions as Tandberg, Polycom, Cisco TelePresence, and HP Halo?
ooVoo is an affordable alternative to high-end web
conferencing solutions. ooVoo provides an all-in-one solution for
$39.95 without the need for expensive equipment and setup. And ooVoo
is portable, so users are not tied to a conference room set up. All
you need is a laptop, webcam and internet connection. In a nutshell,
it’s easy, affordable and portable.
How much does ooVoo cost?
ooVoo’s two-way video chat is always free. Users pay
only for premium features they need. There are two ways to upgrade to
premium features.
Why would a company pay $39.95 for the
Business Plan? Is desktop sharing the only additional feature?
For $39.95 ooVoo’s business plan offers several areas
of value. Desktop sharing allows users to easily move business forward
faster, enabling document sharing while on a video call. In addition
to desktop sharing, business users also get no advertising on their
video conferences for themselves and for all call participants. We
consider this a very important capability. In addition, business
customers receive priority customer
How
does ooVoo compare in price to the competitive set?
ooVoo is much more affordable than high-end,
expensive telepresence systems that require business’s to invest in
fancy conference room equipment. Unlike these systems with ooVoo all
you need is a computer, web cam and internet access. ooVoo offers
competitive pricing with the mid to lower-cost services, such as Go to
Meeting and WebEx.
What
if a company wants to have more than one user– do you offer a
discount?
Yes, ooVoo’s business plan offers each account
administrator the option to purchase a multi- seat plan at reduced
rates. We offer plans with 5, 10, 25 or 50 seats. 5 seat plans are
$149.95 ($29.99/per seat); 10 seat plans are $239.95 ($24.59/per
seat); 25 seat plans are $499.95 ($19.99/per seat).
For more
than 25 seats,
please call 814-677-2447 ext 440
Is
desktop sharing cross-platform?
Yes, both PC and Mac users can video conference and
desktop share via ooVoo.
Is ooVoo's audio and video encrypted?
ooVoo audio and video are not encrypted (which is similar to most
phones). Because the encryption would increase the required CPU usage
and bandwidth consumption our customers would experience a reduction
in video and audio quality.
What are bandwidth requirements?
Downstream
- This is the amount of bandwidth you have coming to your computer
from the Internet. Think of this as how wide the road is coming to
your house. The more downstream bandwidth you have, the wider the road
and the more traffic that you can accept. You should have a minimum of
128kbps downstream bandwidth; for the best quality video and for
multi-person conversations you should have 512kbps. (All prior for
Standard Resolution.) For viewing High Resolution video it is
recommended that you have 384 Kbps download speed.
Upstream -
This is the amount of bandwidth you have going from your computer to
the Internet. Think of this as how wide the road is going from your
house. The more upstream bandwidth you have, the wider the road and
the more traffic that you can send. You should have a minimum of
128kbps upstream bandwidth; for the best quality video and for
multi-person conversations you should have 512kbps. (All prior for
Standard Resolution.) For sending High Resolution video it is
recommended that you have 384 Kbps upload speed.
Latency (delay)
- This is the amount of time it takes for the traffic you send to
reach its destination. To use the previous analogy, even if you have a
wide road going to and from your house, if your car is moving slowly
on the road, it will take a lot longer to get where you are going. If
you notice it is taking a long time for your friend to respond, or
that you are talking over each other, this is probably being caused by
high latency. Your latency should be below 250ms. Latency problems are
often caused by network congestion, if you experience problems, try
ending the video conversation and starting it again.
